Shipping policy
Shipping Policy
Thank you for shopping with Mad Threads Studio. We take pride in creating high-quality handmade and custom embroidered products.
Processing Times
Most orders are handmade and made to order. Please allow approximately 3–10 business days for processing before shipment unless otherwise stated.
Processing times may vary during holidays, sales, or high-volume periods.
Shipping Methods
Orders are shipped through trusted carriers such as USPS, UPS, or FedEx depending on the size and destination of the order.
Shipping delivery estimates are provided by the carrier and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number by email to monitor your shipment.
Shipping Delays
Mad Threads Studio is not responsible for shipping delays caused by:
- Carrier delays
- Weather conditions
- Lost or stolen packages
- Incorrect shipping addresses provided by the customer
Incorrect Addresses
Customers are responsible for ensuring all shipping information is accurate before placing an order. Orders returned due to incorrect addresses may require additional shipping charges to be resent.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 3 days of the delivery date so we can assist you with filing a carrier claim when applicable.
Contact Us
If you have any questions regarding shipping or your order status, please contact us at: